Why Online Roofing Contractor Ratings Matter
Picking a Tampa roofing contractor to work on your home isn’t the easiest task. Not only do you need to choose someone that has the requisite skills for the job but you also want to find someone you trust. Online ratings have made it easier to choose a contractor that has repeatedly shown the quality of their work and their character. Here are some great reasons why online roofing contractor ratings matter, as well as some information on where to look for reviews.
Save Time Thanks to Feedback
If you run a Google search for a contractor, you’ll likely be overwhelmed by your options. Many places are lucky to have numerous contractors serving their areas. Rather than playing roulette with your options or scientifically selecting a contractor through a fun game of eeny-meeny-miny-moe, online reviews allow you to create a curated list of qualified contractors from whom you can get quotes. As a time-saving tactic, reviews are great for providing a qualitative basis for selecting which contractors you want to speak to without resorting to games of chance or just calling the first name that pops up.
Take the Guesswork Out of Hiring
When it comes to big decisions, we tend to ask our friends or family for their input. Even for a minor issue like a leaky faucet, we may hit up Facebook and ask for a recommendation on a good local plumber. It’s a bit different, however, when the job you’re looking to have done is larger in scope.
Because roofs are replaced infrequently, you may not have many friends who’ve worked with a Tampa roofing contractor recently. Online reviews stand in the stead of those friendly recommendations, allowing you to read about experiences others have had with area contractors and providing you with information regarding what you can expect. This can help ease some of your fears, especially when you’re hiring someone for a job for the first time.
Provide Insight Into the Quality of Their Work
When you’re looking for a product, it’s nice to be able to see it in person and get a feel for the quality. Similarly, when shopping online, the best product listings have descriptions and images that help you imagine yourself owning said item. Reviews can add to this feeling by sharing an intimate look at how other consumers felt about the product or a service. That sharing of real-life experience is invaluable for contractors.
A roofing contractor will be at your home for a few days installing your new roof. After that, you’ll have a reminder of their work for a decade or two (and possibly longer). Shoddy workmanship and poor customer service are not things you want to deal with when it comes to your home. Gleaning insight from online reviews can help you make a choice that helps you add value to your home—not detract from it.
Highlights the Character of Those Involved
Who you hire matters. Not all companies share the same values or the same quality of craftsmanship. Often, this comes down to the character of those running the company and doing the work.
Online reviewers have no problem sharing whether or not they liked a contractor. These comments can help paint a picture of the character of said contractors.
Imagine a contractor that’s repeatedly touted as being short with his clients or whose clients are left feeling cheated. That’s certainly not someone many people would feel comfortable hiring for an important job such as replacing a roof.
Alternatively, think of the positive ways character can shine through in a review. A contractor of good character will often have reviews sharing that they are honest, forthright, hardworking, timely, consistent, considerate, etc. These keywords help provide homeowners with knowledge they wouldn’t typically be able to get until after they’ve already signed a contract.
Introduces You to Companies You May Not Have Found Otherwise
Google is a great tool. Unfortunately, many of us never make past the first page of search results. In addition, the first several results (especially when you’re searching for something like “Tampa roofing contractor”) are generally ads. If you consistently pick the first couple results, however, you may be missing out.
Checking reviews for contractors can introduce you to companies that may not show up at the top of the search results but who better meet your criteria. You can see actual comments from individuals in your area who have first-hand experience working with roofing contractors—rather than an algorithm’s output of what it believes you want to see.
Which Reviews to Trust
Not all reviews are created equally. We’ve all seen those Amazon reviews by a confused commenter who disparages an item they haven’t received or who complains about circumstances that don’t have anything to do with the product. There are certainly times when reviewers take to the web because they are outraged, and often they are justified. It’s frequently harder to get those individuals with positive experiences to share them, however, more companies are finding ways to encourage their clients to do so.
When you are looking at reviews, one of the most important things to check is the relevance of the review. Is the reviewer commenting on things that are relevant to the company and that are within the company’s control? For example, when it comes to roofing reviews, a contractor can’t control weather that may delay a job, but they can certainly control how they handle the situation, how they communicate with their clients, and how prepared they are each day.
Reviews worthy of your trust should deal with the contractor’s character and work. Their purview should be limited to their personal experience with the contractor and hopefully provide useful insights into what it is like to work with them.
Where to Look for Roofing Contractor Reviews
To find quality roofing contractor reviews, check one of the following sites.
- GuildQuality: GuildQuality allows users to rate contractors on various metrics and provides the info to the contractors so they can improve.
- Angie’s List: One of the first companies to allow contractor reviews, Angie’s List is still popular with homeowners.
- Google: If you run a search for a business on Google, you’ll see their Google Review and comments left by their previous customers or clients.
- Yellow Pages: The iconic company has a web presence that allows consumers to leave reviews of companies.
- Roofing Supplies Companies: Some roofing companies, such as Owens Corning, provide homeowners with information about area contractors.
How Westchase Roofing Stacks Up
At Westchase Roofing, we do our best to provide our clients with high-quality service. In addition to maintaining our own crew of qualified roofers, we offer best-in-class customer service. We focus on one job at a time in order to deliver the top-notch craftsmanship we’re known for. Westchase Roofing is fully licensed and insured and we stay on top of the best practices for roofing. We enjoy learning about our craft and continually improving our skill sets.
We are pleased that our hard work has been recognized by both GuildQuality and Owens Corning.
Westchase Roofing was named a GuildMaster Award Winner in 2017 by GuildQuality. (We wrote about the experience and why GuildQuality matters in this blog post.) We’ve also received 50 consecutive positive reviews thanks to our amazing clients.
As an Owens Corning Platinum Preferred Roofing Contractor, Westchase Roofing strives to provide the best service to our clients, in addition to the high-quality Owens Corning asphalt shingles we install. In 2017, we were awarded the Bright Star award and the Platinum Warranty Registrations award at the Owens Corning Platinum Preferred Contractor Conference. We strive every day to live up to those awards and to have a repeat performance at this year’s conference.
If you’re looking for a Tampa roofing contractor, we hope you’ll consider Westchase Roofing, where we treat our clients like family. Schedule a free quote today to learn more about our work and how we help protect your most important investment—your home.