GuildQuality: Helping Contractors Nail Down Customer Satisfaction
Finding a reputable company doesn’t have to be difficult. Thanks to the Internet, consumers are able to easily share their experiences with others and to let them know when they’ve found an exceptional service. GuildQuality not only allows consumers to share their experiences through surveys and testimonials but they also provide contractors with useful information to help them better their business practices.
How GuildQuality Works
GuildQuality allows businesses to create surveys to measure how consumers view their work. Questions may include stock questions created by GuildQuality to assess things like the quality of the work and the responsiveness of the team. In addition, businesses are also able to tailor their survey questions in order to assist with data gathering around particular topics. For example, perhaps a roofer wants to know whether his clients feel that he offers enough shingle colors or was able to complete a project within a reasonable amount of time.
Survey answers can then be viewed as an aggregate to determine trends and to compare them against competitors’ data. This lets us know just what our clients think of us and allows us to better customize our service to ensure a more satisfied clientele.
In order to ensure that homeowners are able to take the survey in a way that works for them, GuildQuality reaches out via email, phone, and mail. Questions use the popular Likert scale that asks respondents to answer whether they strongly agree, agree, are neutral, disagree, or strongly disagree. GuildQuality then uploads the answers to their portal where the business team can view it. Customer contact data is only used to gather the initial survey responses and several security measures are in place to protect it.
The results of the survey are posted on the individual company’s page and are visible to consumers researching their services. Testimonials and ratings are also visible. This can help consumers narrow down their prospective contractors and determine who they should call for a quote. By providing real data gathered from real customers, GuildQuality helps cut through some of the confusion when it comes to hiring a roofing contractor.
For businesses, the results can be an invaluable tool for evaluating one’s service and improving. Most businesses nowadays rely on consumer feedback to tailor their services, inventory, and even marketing. After all, the better they can serve their customers, the more likely those customers will come back or refer their friends and family.
Check Out Our GuildQuality Rating!
Westchase Roofing is proud to be a 2017 Guildmaster Award winner. The award “gives special recognition to the companies that demonstrate an ability to deliver a consistently superior customer experience.” In addition to the two awards we recently received at the Owens Corning Platinum Preferred Contractor Conference, the Guildmaster Award further highlights our commitment to our clients.
We believe in providing excellent service to our clients and we do our best to treat them like family. That shines through in our GuildQuality feedback. Over half of our clients in the last 8 months have taken time out of their busy schedules to let us know how well we did and we appreciate all of their feedback.
As we continue working with GuildQuality, we are aiming to achieve a feedback rating of 100%. That means ensuring that our clients are pleased with every aspect of our service. We are always ready to listen.
If you’re considering a new roof, feel free to browse our GuildQuality profile before contacting us for a quote. It’s a useful way to see what others are saying about our great work! Once you’re ready, give us a call and we’ll schedule a free quote.