The Importance of Having a Crew Instead of Subcontractors
Too often homeowners sign a contract with a roofing company only to learn later that the professionals they spoke with won’t be the actual people installing their roof. Rather, they end up with subcontractors crawling all over their home. At Westchase Roofing, we value quality labor. That’s why never use subcontractors.
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Why We Don’t Use Subcontractors
Our contracts are a promise. When we commit to replacing a client’s roof, we’re also committing to providing the expert knowledge and unparalleled customer service we’re known for. Hiring subcontractors does not always allow for the same level of workmanship or training that having one’s own crew does.
Maintaining our own crews allows us to:
1. Control the quality of the work.
When a company subcontracts work to someone else, they are relying on the expertise of the subcontractors. While there are probably plenty of excellent subcontractors, allowing someone to complete the work you said you would do takes away some of the control. We like to ensure that all of our workmanship is top quality. After all, it’s part of the reason we’re an Owens Corning Platinum Preferred Roof Contractor. By using our own crews, we can guarantee that our work will meet the highest standards.
2. Invest in our crews.
Maintaining a crew isn’t easy. It’s important to ensure that everyone is trained to our exacting standards and that everyone works well together. In addition, we require all of our crewmembers to model good customer service skills. Our crews represent our company. Rather than expecting subcontractors to do a comparable job, we are constantly investing in our crews so that they are able to best serve our clients.
3. Establish and maintain a relationship with our clients.
Having work done on your home can be stressful. For many people, their home is their refuge. That’s why we want to ensure that all our clients are treated like family. By using our own teams which have been trained in our service expectations, we know that homeowners are treated with the respect and care they deserve.
4. Ensure proper licensing and insurance.
When you vet a contractor, one thing you should always do is check that they are properly licensed and insured to do the work they are promising to do. When a company uses subcontractors, there is no guarantee that they will be licensed and insured. Plus, because your agreement is technically with the contractors and not the subcontractors, any legal issues that arise because of the completed (or uncompleted) work can get murky and confusing. Westchase Roofing is licensed and insured. In addition, because all of the individuals involved in our business are our employees and not subcontractors, they are covered under our liability insurance. There will never be a question of whether the person on your roof is properly trained, licensed, or insured when you hire Westchase Roofing.
Our Commitment to Service
We take our business seriously, from the high-quality products we use to the trained crewmembers who we continue to invest in. Subcontracting work is antithetical to our core business values. Instead, we focus on nurturing our relationships with our staff to create an environment that promotes growth and a good work ethic.
This and everything we do all comes back to our goal to provide our clients with excellent service. Your home is an investment. For many of our clients, it’s their biggest investment. We respect the importance of your home and want to help you keep it protected. That’s why we’ll always treat you like family.
If you want to learn more about our commitment to service and what that means for your roof, schedule a quote today.