A new asphalt roof is a significant investment. You don’t want to take a chance on just any roofing service.
Hiring the right roofing contractor can help you avoid costly repairs down the road. They can restore roof damage quicker after a severe storm and prevent moisture from seeping into your home.
A damaged roof is an eyesore, but it’s also a health problem. Trapped moisture can lead to mold, safety hazards, or worse.
Don’t settle for a poor roofing experience. Here are several things to look for in a top-quality roofing company.
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Talk to Friends and Family
Hiring a roofing contractor is an important decision. Talk to people who have been there first.
If you don’t know where to start, start with your friends and family. Even better, reach out to people who recently had asphalt roofing work. Loved ones who are remodeling their homes are an excellent source for leads.
Ask your friends about good and bad experiences they had with roofing companies. Did they feel they got their money’s worth? Are they satisfied with their asphalt shingles?
Talk to neighbors who are remodeling their homes too. Which company did they hire? Are they happy with them?
If you’re part of any neighborhood apps or local Facebook groups, ask your network for roofing leads.
Check the Reviews
Talking to people you trust can help you weed out the reputable roofing companies from the bad. When people have a terrible experience, they don’t hesitate to sound off. The same goes for online reviews.
Like word-of-mouth reviews, online reviews can help you gauge a company’s customer service, experience, prices, timetable, product quality, and more.
If a roofing company takes too long to complete a project, you’ll read about it. If there were billing issues, you’ll learn about it. If the job were poorly done, you’d most definitely read about it.
A company that has a lot of complaints on Google and social media likely doesn’t have the qualities you’re looking for in a roofing contractor.
After talking to friends and reading online reviews, create a list of qualities to look for. Take note of companies with poor reputations, so you know who to avoid.
In less than 24 hours, a tweet about lousy customer service can make its way around the world. Smart contractors understand this. Stellar customer service has never been more critical.
Excellent customer service is essential for reputable roofing services. Go beyond online reviews. Call a roofing company and speak with someone directly.
Your home is a precious investment. A quality roofing company should have no problem answering any questions have about the project. If you don’t feel like the voice on the other end of the phone is taking your concerns seriously, that’s a red flag.
A roofing service should also offer free quotes for their services. Free estimates help you plan and prepare for a new roof. Excellent customer service is about making the process as easy as possible for the customer.
Roofing companies should also have their contact information visible on their websites or easily accessible online. You shouldn’t have to search high and low for a number.
A Roofing Service with Experience
Experience matters. Don’t let an inexperienced roofing contractor leave a trail of destruction.
If you can’t find any reviews attesting to a company’s experience, there are a few ways to gauge the experience of a company.
First, check a company’s about page. A company that’s been in business for several years is a good sign. Look for dependable companies that are fixtures in their communities.
Roofing companies with loyal clientele is another good sign. If a homeowner turns to the same contractor, that means they trust them. Ideally, a long-term customer relationship is what you want in a roofing company.
How many years a company has in the game is one thing. Is the roofing service a member of the National Roofing Contractors Association? Are they an Owens Corning Platinum Preferred Contractor?
You should also look for service awards from websites like Angie’s List. An experienced roofing company will also be accredited with the Better Business Bureau. Look for testimonials from local customers too.
You Want Choices
There isn’t just one type of asphalt shingles. You want a variety of asphalt shingles. Variety is another hallmark of an experienced company.
You want your asphalt roof to mesh with the rest of your home. You’re investing money. You deserve to get quality asphalt shingles that complement your home’s design.
A reputable roofing service should work with you to find the right shingles for your roof. You can find asphalt shingles in brown, gray, terra-cotta, amber, driftwood, black, and more shades.
Don’t hesitate to ask a roofing service about what products they use. Research those products to make sure they’re high-quality. Remember, you want a roof that lasts!
Is the Company Insured?
One of the most overlooked qualities is insurance.
A reputable roofing service must have liability insurance. Avoid any company that doesn’t. Insured roofing contractors will have certificates to prove it.
This quality leads right into the next point – legitimacy. A roofing company without certificates of insurance should raise eyebrows. You should also avoid “storm chaser” roofers that knock on your door after severe storms and hurricanes.
Avoid contractors with questionable contracts. If you’re new to homeownership, talk to your real estate agent or lawyer about roofing contracts. You should never sign anything you’re supposed to sign.
Find a Contractor You Can Trust
When you know what to look for in a roofing service, the right decision becomes much clearer. Don’t pay the price for hiring the wrong contractor. Use these tips to find a service that leads to a loyal customer relationship.
Routine care is vital for keeping your new asphalt roof in top shape. Check back often for more tips and tricks from your local experts!