Westchase Roofing Tampa GuildQuality Award Winner

GuildQuality: Helping Contractors Nail Down Customer Satisfaction

Finding a reputable company doesn’t have to be difficult. Thanks to the Internet, consumers are able to easily share their experiences with others and to let them know when they’ve found an exceptional service. GuildQuality not only allows consumers to share their experiences through surveys and testimonials but they also provide contractors with useful information to help them better their business practices.

How GuildQuality Works

GuildQuality allows businesses to create surveys to measure how consumers view their work. Questions may include stock questions created by GuildQuality to assess things like the quality of the work and the responsiveness of the team. In addition, businesses are also able to tailor their survey questions in order to assist with data gathering around particular topics. For example, perhaps a roofer wants to know whether his clients feel that he offers enough shingle colors or was able to complete a project within a reasonable amount of time.

Survey answers can then be viewed as an aggregate to determine trends and to compare them against competitors’ data. This lets us know just what our clients think of us and allows us to better customize our service to ensure a more satisfied clientele.

The Survey

In order to ensure that homeowners are able to take the survey in a way that works for them, GuildQuality reaches out via email, phone, and mail. Questions use the popular Likert scale that asks respondents to answer whether they strongly agree, agree, are neutral, disagree, or strongly disagree. GuildQuality then uploads the answers to their portal where the business team can view it. Customer contact data is only used to gather the initial survey responses and several security measures are in place to protect it.

The Results

The results of the survey are posted on the individual company’s page and are visible to consumers researching their services. Testimonials and ratings are also visible. This can help consumers narrow down their prospective contractors and determine who they should call for a quote. By providing real data gathered from real customers, GuildQuality helps cut through some of the confusion when it comes to hiring a contractor.

For businesses, the results can be an invaluable tool for evaluating one’s service and improving. Most businesses nowadays rely on consumer feedback to tailor their services, inventory, and even marketing. After all, the better they can serve their customers, the more likely those customers will come back or refer their friends and family.

Check Out Our GuildQuality Rating!

Westchase Roofing is proud to be a 2017 Guildmaster Award winner. The award “gives special recognition to the companies that demonstrate an ability to deliver a consistently superior customer experience.” In addition to the two awards we recently received at the Owens Corning Platinum Preferred Contractor Conference, the Guildmaster Award further highlights our commitment to our clients.

We believe in providing excellent service to our clients and we do our best to treat them like family. That shines through in our GuildQuality feedback. Over half of our clients in the last 8 months have taken time out of their busy schedules to let us know how well we did and we appreciate all of their feedback.

As we continue working with GuildQuality, we are aiming to achieve a feedback rating of 100%. That means ensuring that our clients are pleased with every aspect of our service. We are always ready to listen.

If you’re considering a new roof, feel free to browse our GuildQuality profile before contacting us for a quote. It’s a useful way to see what others are saying about our great work! Once you’re ready, give us a call and we’ll schedule a free quote.

Hurricane Matthew Checklist

Hurricane Matthew Checklist: How to Prepare for Landfall

Because of Hurricane Matthew, Hurricane warnings have been issued for the majority of Florida’s Atlantic Coast. This is the second major hurricane in the Atlantic this year. Hurricane Matthew is wreaking havoc as it passes through the Bahamas as a Category 3 hurricane, as of early Thursday, October 6. Hurricane Matthew has strengthened to a Category 4 hurricane as it leaves the Bahamas and is expected to strike eastern Florida late night on Thursday, October 6, and the early morning on Friday, October 7.

Schools across Florida are closed in anticipation of Hurricane Matthew. Mandatory evacuations are already underway for beachside residents in Brevard County, and more could be issued as the Hurricane approaches.

Hurricane Matthew has the potential to devastate eastern Florida with projected winds of up to 110 – 140 mph, according to The Weather Channel, so it is essential for residents in hurricane-warning areas to know how to protect their family, and home and property, from damage if Matthew indeed makes landfall.

“Having a plan in place could mean the difference between life and death,” Gov. Rick Scott told reporters earlier this week. Below is the latest press conference featuring Scott.

Here is a Hurricane Matthew Checklist for residents in hurricane-warning areas can prepare for landfall:

Stock Up on Food and Water

Families in the path of Hurricane Matthew absolutely should visit their grocery store and stock up on canned goods and non-perishables such as beans, chili, soups, crackers, cookies, and peanut butter. Have enough food for each member of your family for at least three days, according to the Department of Homeland Security’s guidelines.

Bottled water is also a must. DHS recommends that you should stock at least one gallon per person per three days for cooking, drinking, and personal hygiene.

Locate Your Disaster Supply Kit

The importance of a stocked first-aid kit with all the necessary medical supplies cannot be overstated. Be sure to keep your emergency kit close at hand, along with a flashlight, radio, and extra batteries in the case of a power outage or quick evacuation, advises the DHS.

Make Sure You Have Gas in the Tank

The last thing you want to see is your car’s empty gas tank, if you need to quickly evacuate your home. Fill up at your local gas station so that your car has a full tank of gas in the case of an emergency. You should also make sure your car’s tires are in proper working condition, as a blown tire could also cause a snag in evacuation plans.

Know Your Evacuation Route

If you received the alert to evacuate, would you know how to get to your posted evacuation route? Be sure to review where your evacuation route is and the quickest way to get there from your home, in the case of an emergency.

You can find your evacuation zone and route on the Florida Division of Emergency Management website. Everyone in your family should understand the evacuation plan and be ready to leave quickly.

Prepare Your Home For Heavy Rain and Winds

Secure any items in your yard that could be picked up by the wind, such as lawn furniture, to prevent them from potentially careening into your or your neighbor’s home.

Clean gutters make a major difference in ensuring that your home does not get flooded from the heavy rainfall. Take the time to clear out your gutters and downspouts of leaves and debris, advises Consumer Affairs.

Lastly, make sure that all of your home’s windows are covered, as flying glass from broken windows can seriously injure you and your family. Boarding up windows with plywood, or installing permanent storm shutters, are two options for safely covering your windows, according to the DHS.

Take Photos of Your Property

If your home sustains damage from Hurricane Matthew, you will need all of the proof when filing your claim with the insurance company.

Take several wide-angle photos of your property, leaving no major details out of the picture, to show the condition of the property before the hurricane hit. This includes the interior and exterior of your home, your garage, and any other buildings or parked vehicles on your property.

After the Hurricane

Sometimes, despite your due diligence in protecting your home it might need a new roof.

Consider contacting knowledgeable Tampa Roofers. Our team is ready to help you.

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Westchase Roofing Services Inc. Wins All Three 2013 Excellence Awards

GAF, North America’s largest roofing manufacturer, is pleased to announce that Westchase Roofing Services of Tampa, FL is one of only 172 contractors in the country to receive all three of the prestigious 2013 GAF Master Elite™ Excellence Awards. These coveted industry awards recognize Westchase Roofing Services Inc’s dedication to quality roof system installations as well as their commitment to continuous improvement and superior customer service.

GAF Master Elite

Most consumers recognize that choosing a roofing contractor can be a confusing and sometimes risky decision. In fact, the Better Business Bureau lists roofing as one of the highest inquiry categories nationwide. As a factory-certified Master Elite™ Contractor. Westchase Roofing Services Inc. has been carefully pre-screened by GAF. In fact, only 3% of the roofing contractors in the country have earned GAF’s Master Elite™ status – a distinction that truly sets them apart from the rest, and ensures that Westchase Roofing Services Inc. is dedicated to helping every customer make their best and safest roofing decision. As a GAF Master Elite™ Contractor, they are also dedicated to continuous improvement and training through access to CARE (the Center for the Advancement of Roofing Excellence). CARE is a non-profit educational institute supported by GAF and dedicated to “changing an industry through excellence in education.”