Westchase Roofing Tampa GuildQuality Award Winner

GuildQuality: Helping Contractors Nail Down Customer Satisfaction

Finding a reputable company doesn’t have to be difficult. Thanks to the Internet, consumers are able to easily share their experiences with others and to let them know when they’ve found an exceptional service. GuildQuality not only allows consumers to share their experiences through surveys and testimonials but they also provide contractors with useful information to help them better their business practices.

How GuildQuality Works

GuildQuality allows businesses to create surveys to measure how consumers view their work. Questions may include stock questions created by GuildQuality to assess things like the quality of the work and the responsiveness of the team. In addition, businesses are also able to tailor their survey questions in order to assist with data gathering around particular topics. For example, perhaps a roofer wants to know whether his clients feel that he offers enough shingle colors or was able to complete a project within a reasonable amount of time.

Survey answers can then be viewed as an aggregate to determine trends and to compare them against competitors’ data. This lets us know just what our clients think of us and allows us to better customize our service to ensure a more satisfied clientele.

The Survey

In order to ensure that homeowners are able to take the survey in a way that works for them, GuildQuality reaches out via email, phone, and mail. Questions use the popular Likert scale that asks respondents to answer whether they strongly agree, agree, are neutral, disagree, or strongly disagree. GuildQuality then uploads the answers to their portal where the business team can view it. Customer contact data is only used to gather the initial survey responses and several security measures are in place to protect it.

The Results

The results of the survey are posted on the individual company’s page and are visible to consumers researching their services. Testimonials and ratings are also visible. This can help consumers narrow down their prospective contractors and determine who they should call for a quote. By providing real data gathered from real customers, GuildQuality helps cut through some of the confusion when it comes to hiring a contractor.

For businesses, the results can be an invaluable tool for evaluating one’s service and improving. Most businesses nowadays rely on consumer feedback to tailor their services, inventory, and even marketing. After all, the better they can serve their customers, the more likely those customers will come back or refer their friends and family.

Check Out Our GuildQuality Rating!

Westchase Roofing is proud to be a 2017 Guildmaster Award winner. The award “gives special recognition to the companies that demonstrate an ability to deliver a consistently superior customer experience.” In addition to the two awards we recently received at the Owens Corning Platinum Preferred Contractor Conference, the Guildmaster Award further highlights our commitment to our clients.

We believe in providing excellent service to our clients and we do our best to treat them like family. That shines through in our GuildQuality feedback. Over half of our clients in the last 8 months have taken time out of their busy schedules to let us know how well we did and we appreciate all of their feedback.

As we continue working with GuildQuality, we are aiming to achieve a feedback rating of 100%. That means ensuring that our clients are pleased with every aspect of our service. We are always ready to listen.

If you’re considering a new roof, feel free to browse our GuildQuality profile before contacting us for a quote. It’s a useful way to see what others are saying about our great work! Once you’re ready, give us a call and we’ll schedule a free quote.

Westchase Roofing Owens Corning Award Winning Service Tampa Roofers

Westchase Roofing Recognized by Owens Corning for Award-Winning Service

Westchase Roofing recently walked away with two awards at the 2017 Owens Corning Platinum Preferred Contractor Awards. In its first year as a platinum preferred contractor, Westchase Roofing showed its commitment to excellence and service and was honored with the Bright Star Award and the Platinum Warranty Registrations award. Westchase Roofing was also nominated for the Stewardship award.

The Bright Star Award recognizes the performance of a platinum preferred contractor and focuses on business growth, industry involvement, and education, among other things. The Bright Star Award is given to 12 platinum preferred contractors nationwide and Westchase Roofing is proud to be honored among them.

The Platinum Warranty Registrations award highlights phenomenal sales in the area of warranty protection. Westchase Roofing is one of the top 5 providers of the Owens Corning Platinum Protection warranty in the country and the number one provider in the southeast region, which includes Florida, Alabama, Mississippi, Tennessee, Indiana, West Virginia, Georgia, and Michigan. Their commitment to protecting their clients continues to push them to excel in this area and the team hopes to win this award again next year.

Thank You, Owens Corning!

The team at Westchase Roofing would like to thank Owens Corning for a great experience at the Owens Corning Platinum Preferred Contractor Conference. Held at the JW Marriott Phoenix Desert Ridge Resort & Spa, it was truly a rockstar conference and awards ceremony. Brian Chambers, President of Roofing and Asphalt, and Gunner Smith, Vice President of Sales, led an amazing series of trainings and events. With many of the top nationwide roofing companies participating, the weekend was full of learning, networking, and, well, fun!

“I can’t say enough good things about Owens Corning. They stand by you.” Bruce Sarik, Operations Manager at Westchase Roofing, said of the event. With information about the trade as well as the business and legal side of being a contractor, Owens Corning trainings illustrated the company’s commitment to supporting its Platinum Preferred Contractors and to helping them succeed in their business endeavors.

Westchase Roofing founder Oz Taysun attended the event with Bruce. Both men appreciated the quality information and entertainment provided by Owens Corning. After a stellar first year as an Owens Corning Platinum Preferred Contractor, Westchase Roofing is looking toward the future. The team is aiming to provide all of their clients with award-winning service as they shoot for the System Champion award and a repeat of their Platinum Warranty Registrations award.  

The Platinum Preferred Contractor Designation

Only 1% of roofing contractors are Owens Corning Platinum Preferred and Westchase Roofing is excited to be counted among them. An invitation-only designation with stringent requirements, the Platinum Preferred moniker is hard to come by. In addition, to maintain the designation, roofing contractors must face an annual inspection that is scheduled randomly. Westchase Roofing recently underwent a work inspection and was pleased to pass with flying marks. “We do things right, and we go above and beyond,” noted Bruce, highlighting the philosophy that drives the work at Westchase Roofing.

When you hire Westchase Roofing, you know you’re getting quality work. The team has undergone numerous trainings, including those on the Owens Corning Total Protection Roofing System, and is driven to provide the best service to their clients. This is clear not only from their growing award shelf but by the reviews left by happy clients on their GuildQuality page.

If you’d liked to learn more about the work that Westchase Roofing does, you can check out the team’s contractor profile on Owens Corning site or request a quote through the Westchase Roofing website.

Westchase Roofing Owens Corning History

Owens Corning History of Keeping You Covered and Protected

At Westchase Roofing, we’re proud to carry Owens Corning asphalt shingles. We don’t take roofing lightly. When looking for a shingle provider, we did our research. We found Owens Corning shingles to be perfect for Florida roofing needs—from torrential rains to baking sunshine, Owens Corning shingles protect your home and your investment.

What you put on your roof matters. It can help protect your home—most likely your largest investment—from leaks and mold. It can also help reduce heating and cooling costs. When you’re ready to invest in a new roofing system, one that will last you for decades, it’s time to consider Owens Corning.

Why Owens Corning?

So why did we decide to only carry Owens Corning? Our quest for quality led us to Owens Corning shingles—and we’re so glad it did.

Owens Corning History

Owens Corning was founded in 1938 and since then they’ve proven themselves a leader in roofing, insulation, and fiberglass composites. In fact, Owens Corning was the first company to engineer fiberglass. (Their brand is appropriately called Fiberglas.) In 1965, after purchasing a shingle producer, Owens Corning began backing shingles with Fiberglas—and a new industry standard was born. Combined with their SureNail technology, which helps protect roofs from wind damage, Owens Corning shingles make a superior roof covering.

Owens Corning constantly strives to create the best materials for a more sustainable world and to provide quality customer service. These are lofty goals—especially for a company that operates in 25 different countries and has 16,000 employees!

We found that Owens Corning successfully delivers on their goals—consistently ranking as a top manufacturer of asphalt roofing shingles and pushing the envelope of innovation. In fact, they’re the #1 shingle brand. And, honestly, we’re not surprised.

Quality Manufacturing—Made in the USA

Owens Corning has revolutionized shingles. They have focused on providing roofing for sustainable, LEED-certified buildings, as well as the home of the average American family. With ongoing research and development, you know you’re getting the best with Owens Corning shingles.

In addition, Owens Corning shingles are manufactured in the United States. Owens Corning has 15 manufacturing plants across the U.S. that produce 9 different varieties of shingles. Their commitment to their employees in the states and to their consumers makes us proud to install their roofing systems.

Beautiful Craftsmanship and Design

Owens Corning not only offers quality manufacturing, but they also work hard to make your home look good. With a different variety of shingles in various shades and shapes, you’ll be sure to find a style that matches your home perfectly.

The Owens Corning Quality Difference

Thanks to Owens Corning and their push for excellence, the asphalt fiberglass composite shingle has become a modern go-to for roofing needs. Why? Because they protect your home and they last a long time. While some roofing systems need to be replaced every ten years, Owens Corning is committed to providing roofing that lasts a lifetime.

Owens Corning not only tests their products for quality—they innovate new products to ensure longevity and durability. They filed their first patent for a fiberglass shingle in 1965 and have not stopped innovating and testing to ensure that they are supplying the best roofing systems they can. How many other roofing companies can say that?

We Are an Owens Corning Roofing Platinum Preferred Contractor

Our commitment to quality installation and excellent customer service have helped to make us an Owens Corning Roofing Platinum Preferred Contractor. We pride ourselves on our knowledge of roof installations and our use of the best materials available. Plus, thanks to our status as an Owens Corning Roofing Platinum Preferred Contractor, we’re able to offer our clients additional warranty protection.

We know you’ll love your new Owens Corning roof. We carry different styles of Owens Corning shingles to meet all Tampa Bay roofing needs. Coupled with a top-class warranty and a knowledgeable, qualified installer, we aim to give our clients the best every time. Give us a call today to learn more.

Westchase Roofing Crew Instead of Subcontractors

The Importance of Having a Crew Instead of Subcontractors

Too often homeowners sign a contract with a roofing company only to learn later that the professionals they spoke with won’t be the actual people installing their roof. Rather, they end up with subcontractors crawling all over their home.  At Westchase Roofing, we value quality labor. That’s why never use subcontractors.

Why We Don’t Use Subcontractors

Our contracts are a promise. When we commit to replacing a client’s roof, we’re also committing to providing the expert knowledge and unparalleled customer service we’re known for. Hiring subcontractors does not always allow for the same level of workmanship or training that having one’s own crew does.

Maintaining our own crews allows us to:

1. Control the quality of the work.

When a company subcontracts work to someone else, they are relying on the expertise of the subcontractors. While there are probably plenty of excellent subcontractors, allowing someone to complete the work you said you would do takes away some of the control. We like to ensure that all of our workmanship is top quality. After all, it’s part of the reason we’re an Owens Corning Platinum Preferred Contractor. By using our own crews, we can guarantee that our work will meet the highest standards.

2. Invest in our crews.

Maintaining a crew isn’t easy. It’s important to ensure that everyone is trained to our exacting standards and that everyone works well together. In addition, we require all of our crewmembers to model good customer service skills. Our crews represent our company. Rather than expecting subcontractors to do a comparable job, we are constantly investing in our crews so that they are able to best serve our clients.

3. Establish and maintain a relationship with our clients.

Having work done on your home can be stressful. For many people, their home is their refuge. That’s why we want to ensure that all our clients are treated like family. By using our own teams which have been trained in our service expectations, we know that homeowners are treated with the respect and care they deserve.

4. Ensure proper licensing and insurance.

When you vet a contractor, one thing you should always do is check that they are properly licensed and insured to do the work they are promising to do. When a company uses subcontractors, there is no guarantee that they will be licensed and insured. Plus, because your agreement is technically with the contractors and not the subcontractors, any legal issues that arise because of the completed (or uncompleted) work can get murky and confusing. Westchase Roofing is licensed and insured. In addition, because all of the individuals involved in our business are our employees and not subcontractors, they are covered under our liability insurance. There will never be a question of whether the person on your roof is properly trained, licensed, or insured when you hire Westchase Roofing.

Our Commitment to Service

We take our business seriously, from the high-quality products we use to the trained crewmembers who we continue to invest in. Subcontracting work is antithetical to our core business values. Instead, we focus on nurturing our relationships with our staff to create an environment that promotes growth and a good work ethic.

This and everything we do all comes back to our goal to provide our clients with excellent service. Your home is an investment. For many of our clients, it’s their biggest investment. We respect the importance of your home and want to help you keep it protected. That’s why we’ll always treat you like family.

If you want to learn more about our commitment to service and what that means for your roof, schedule a quote today.

Westchase Roofing Owens Corning Total Protection Roofing System

Why We Exclusively Install the Owens Corning Total Protection Roofing System

When you like a product, you’ll probably buy one and continue to buy from that brand until something better comes along. There’s no real commitment, it just makes life easier when you buy the same brand of dish detergent or granola bars.

But what about when you love something? When you find a product that truly solves a problem for you or fills a need? Well, you’re likely to tell your friends about and share the love. After all, when something helps us or makes our lives easier, we generally want to help others by sharing that information. That’s how we at Westchase Roofing feel about the Owens Corning Total Protection Roofing System. We love it so much we want to shout it from… well… the rooftops.

Why We Exclusively Install the Owens Corning Total Protection Roofing System

Owens Corning has been manufacturing roofing shingles since 1977. Previously, the company had invented fiberglass, a key component of insulation. Upon acquiring a shingle company, Owens Corning began producing fiberglass-reinforced asphalt shingles, adding longevity to the functional shingles. Now, fiberglass reinforced shingles are used across the world.

This history of innovating and making things better prompted Owens Corning to devise the Total Protection Roofing System. Utilizing the same problem-solving skills and a forward-thinking mentality, the engineers at Owens Corning have deconstructed the idea of what a roof is into three components and then focused on creating the best products to address each of the needs.

We’ve found that this method has created a roofing system that protects homes and addresses the needs of most homeowners. As roofers, we’ve looked around and found nothing else that was comparable in quality, thus our commitment to exclusively installing the Owens Corning Total Protection Roofing System for our clients.

Components of the Owens Corning Total Protection Roofing System

The different parts of the Owens Corning Total Protection Roofing System aim to do three things: seal, defend, and breathe.

Seal

Florida is wet and that’s an understatement. To keep the water out of your home, you need a waterproof barrier that keeps water out of the places where it tends to collect and provides an extra layer of leak protection. Water barriers and underlayment are two components that can keep your home dry and increase the longevity of your roof.

Defend

Your roof must defend your home from the elements, from strong winds to rain and hail. High-quality fiberglass and asphalt shingles not only serve to defend your home, but they can also help it be more energy-efficient.

Breathe

In Florida, mold can be a common roofing problem. A roof that can breathe properly can protect your roof from mold infestation and help prolong the life of your roof. Intake and exhaust vents help your roof breathe.

By focusing on the different tasks a roof must accomplish, Owens Corning has created a roofing system that can offer maximum protection for your home at a great value. Combined with expert installation by a vetted Tampa roofing company, your home will truly be protected.

Have Your Roof Installed by Experts

Westchase Roofing Owens Corning Platinum Preferred Contractor

As an Owens Corning Platinum Preferred Contractor, we’re exclusively trained in the installation of the company’s Total Protection Roofing System.

With quality products and a history of innovation, Owens Corning has earned its place in history—and on our homes. By focusing exclusively on their products, Westchase Roofing aims to protect homes in the Tampa area by providing a combination of expert installation and top-notch roofing products.

Ready to learn more about how the Total Protection Roofing System can protect your investment? We’d be glad to talk to you! Call us today to schedule a free quote for a new roof.

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